Assertive Interpersonal Communications- Improve your Communication & Productivity at Work
Improve your Communication and Productivity at Work
Introduction:
It should be so simple to communicate. You talk, they listen. You write, they read. You ask; they answer. You explain; they understand. It all sounds simple. But it isn't.
Effective communication is a two-way process between two or more persons. It is about sending a message that is also being correctly received and understood by the other person. For communication to be effective, it is important to understand how the people you are interacting with may interpret your message. The process of communication occurs when we are speaking, listening, reading, writing and through non-verbal communication.
People communicate with others every day, every moment of their life. Knowing how we are seen by others (non-verbal communication and facial expressions), heard by others (listening) or the manner in which we say things to other (speaking) and the effect we have on others can be a huge advantage or disadvantage if we don’t know the impact we have on others.
In this session of Assertive Interpersonal Communication you will learn the following:
- Understand the communication process
- Improve your Active Listening Skills
- Speak up and articulate so others understand what you are saying
- Utilize a process for problem solving
- Become an assertive communicator without seeming pushy and heavy handed
- Discover an effective way to communicate bad news
- Discover hot to give constructive feedback and receive criticism
- Identify how you communicate in a team setting
As a result you will be able to:
- Confidently speak up to share your points of view or convey information
- Increase productivity as a result of communicating better
- Give staff or associates feedback in a non-threatening manner
- Handle difficult problems or issues faster
- Use your active listening skills
- Demonstrate empathy when conveying bad news
Methodology:
This workshop is experiential; it is conducted through mini lectures and visuals, followed by group activities, group discussion, role play and individual participation.
Who should attend:
Any person interesting in improving their communication skills so that they are able to confidently speak up and learn methods for giving and receiving feedback and who wish to communicate better within a team.
