Effective communication is a two-way process between two or more persons. It is about sending a message that is also being correctly received and understood by the other person. For communication to be effective, it is important to understand how the people you are interacting with may interpret your message. The process of communication occurs when we are speaking, listening, reading, writing and through non-verbal communication.
People communicate with others every day, every moment of their life. Knowing how we are seen by others (non-verbal communication and facial expressions), heard by others (listening) or the manner in which we say things to other (speaking) and the effect we have on others can be a huge advantage or disadvantage if we don’t know the impact we have on others.
In this session of Assertive Interpersonal Communication you will learn the following:
- Understand the communication process
- Improve your Active Listening Skills
- Speak up and articulate so others understand what you are saying
- Utilize a process for problem solving
- Become an assertive communicator without seeming pushy and heavy handed
- Discover an effective way to communicate bad news
- Discover hot to give constructive feedback and receive criticism
- Identify how you communicate in a team setting
Course Fee: S$455 * S$425
* This fee is applicable for 3 or more registrations from the same organisation.
Fee covers the cost of course workbook buffet lunch, morning and afternoon tea breaks.
Confirm your seat and sign up today.
